[Company] Refund Policy

1. Purpose

This refund policy applies to all purchases made from [company], according to the terms and conditions specified below. It distinguishes between cases of returns for non-conformity and returns of unopened items.

2. Returns in case of defective product

Returns are only accepted for items with a proven defect.

If you receive a defective product, please contact [company] using the contact details below. You will then be asked to provide the following information:

• Item Details

• Nature of the defect observed

• Order reference

The necessary instructions for returning the product will then be communicated.

Return costs :

• Shipping and insurance costs are the responsibility of the Customer.

• [company] declines all responsibility for loss or damage during transport.

• In case of refund, the initial shipping costs are not included in the refunded amount.

Treatment :
After receipt and inspection of the returned product, a notification will be sent by email.
If eligible for refund or exchange, the product will either be replaced or refunded via the original payment method.

Refund may appear within 15 business days from email notification.

3. Returns of unopened items

Returns of items new, unopened and in their original packaging are accepted within a period of 14 days following the date of purchase.
Proof of purchase or receipt is required.

Returns after this deadline cannot be accepted.

Restrictions :

• THE sale items are not non-refundable.

• Only the regular priced items are eligible for reimbursement.

To track the status of your return, it is recommended to contact [company] using the contact details provided below.

4. Exchanges

Exchanges are only offered for defective or damaged items.

The request must be addressed within 14 days following purchase, with the following information:

• Item Details

• Description of the defect

Specific return instructions will then be sent.

5. Shipping Terms

All returns or exchanges must be sent to the following return address:

Return address :
[business]
47 RUE D'INKERMANN, 59100 ROUBAIX

The returned product must be accompanied by:

• A copy of the receipt or proof of purchase

• Any useful information related to the order

Please note :
Shipping and insurance costs are the responsibility of the Customer and are not refundable. [company] declines all responsibility for damage or loss during transport.

6. Return processing

Upon receipt of the returned product:

• An inspection is carried out

• An email notification is sent to confirm eligibility for refund or exchange

Refund :
If accepted, a refund of the purchase price will be issued to the original payment method. Initial shipping and handling fees are not included.

A period of 15 working days may be required before the amount appears on the bank statement.

Exchange :
If eligible for an exchange, a new item will be shipped to the original address.

7. Contact details

For any inquiries regarding returns, exchanges or refunds:

• Company Name : [business]

• E-mail address : g.galantine@gmail.com

• Return address : 47 RUE D'INKERMANN, 59100 ROUBAIX